Price comparison

Basic

Support Plan
Monthly CostIncluded
Access to customer success knowledge basev
Technical support for break/fix issuesv
24/7 billing and subscription supportv
Unlimited 24/7 technical support
Advisory services
Escalation and account management
First response SLA*24 hours

Standard

Support Plan
Monthly Cost$300
Access to customer success knowledge basev
Technical support for break/fix issuesv
24/7 billing and subscription supportv
Unlimited 24/7 technical supportv
Advisory services1 remote 60 minute training session covering Support and Knowledge base usage and general solution usage best practices
Escalation and account management
First response SLA*8 hours

Gold

Support Plan
Monthly Cost $1000
Access to customer success knowledge basev
Technical support for break/fix issuesv
24/7 billing and subscription supportv
Unlimited 24/7 technical supportv
Advisory servicesCustomer training via 2 remote sessions covering advanced solution usage and how to questions (sessions up to 60 minutes in duration each)
Escalation and account managementPooled account mgmt.
First response SLA*4 hours

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* Existing customers may upgrade or change their support subscription via the Cost Management application.

Terms of Agreement